ptwin's Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how ptwin collects, stores, and protects your information.
This Privacy Policy ("Policy") applies to users of the ptwin platform. When you use ptwin's website or services, you agree to the terms of this Policy. We give the highest priority to the privacy of users in Bangladesh and are committed to protecting your information.
What Information We Collect
We collect various types of information for registration on the ptwin platform and to provide our services. This information is used to manage your account, ensure security, and provide you with better services.
1.1 Personally Identifiable Information
- Full name and date of birth
- Email address and mobile number
- Residential address and nationality
- National ID card or passport details (for identity verification)
1.2 Financial Information
- bKash, Nagad, or Rocket account numbers (for transaction processing)
- Deposit and withdrawal history
- Transaction records of betting and gaming activity
1.3 Automatically Collected Information
- IP address and device type
- Browser information and operating system
- Cookie and session data
- Platform access time and activity logs
- Referral source and navigation patterns
Purpose of Information Use
ptwin uses the collected information for the following purposes:
- Account Management: Creating, verifying, and maintaining your account.
- Identity Verification: Customer identity verification (KYC) process in accordance with legal obligations.
- Financial Transactions: Processing deposits, withdrawals, and bonuses.
- Customer Support: Resolving your issues and providing assistance via live chat.
- Security and Fraud Prevention: Preventing unauthorized use of accounts and fraudulent activity.
- Responsible Gaming: Monitoring your gaming behavior to ensure responsible play.
- Communication: Notifying you about important updates, transaction confirmations, and relevant offers.
- Legal Compliance: Adhering to applicable laws and regulations.
Cookies and Tracking Technology
The ptwin website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.
3.1 Types of Cookies
- Essential Cookies: Ensure the basic functionality of the website — login sessions, security verification.
- Performance Cookies: Used to improve page loading and the user experience.
- Functionality Cookies: Remember your preferences and settings.
- Analytics Cookies: Used to collect usage statistics for the platform.
You can disable cookies from your browser settings, but this may affect the functionality of some services.
Information Sharing with Third Parties
ptwin does not sell or rent your personal information to third parties. However, we may share information in the following limited circumstances:
4.1 Service Provider Partners
Necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket), technical support, and customer service. These partners are contractually obligated to comply with our privacy policy.
4.2 Legal Obligations
We may provide information to the relevant authorities if required by a court order, government investigation, or legal process.
4.3 Fraud Prevention
If serious fraudulent activity is identified, relevant information may be shared with regulatory bodies or related authorities.
Data Security Measures
To keep your personal information secure, ptwin has implemented advanced technical and organizational security measures:
- SSL Encryption: All data transfers are protected by SSL/TLS encryption.
- Secure Servers: Your information is stored on secure, encrypted servers.
- Access Controls: Only authorized staff can access the necessary information.
- Regular Security Reviews: Regular security audits are conducted to identify and address system vulnerabilities.
- Two-Factor Authentication: An additional verification layer exists for account security.
- Data Minimization: Only the minimum information necessary for the service is collected.
Even so, no data transmission over the internet is completely secure. While we strive to ensure the highest level of protection, we acknowledge that no system is 100% impenetrable.
Data Retention Period
We retain your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required to meet applicable legal obligations.
- Active Accounts: All information is retained for the duration the account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a specified period in accordance with legal, regulatory, and anti-money laundering obligations.
- Transaction Records: Records of financial transactions are retained for the required period.
Your Rights
As a user of the ptwin platform, you have the following rights over your own information:
7.1 Right to Access Information
You may request a copy of your personal information held by us at any time.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request that it be corrected or updated.
7.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, some information may be required to be retained for legal or regulatory reasons.
7.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing.
7.5 Right to Withdraw Consent
Previously given consent may be withdrawn at any time. However, any processing completed before the withdrawal of consent will remain valid.
Privacy of Minors
The ptwin platform is intended only for those aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21. If it comes to our attention that information from a minor has been collected, that information will be deleted immediately and the associated account will be suspended.
If a parent or legal guardian believes their minor child has provided information to ptwin, please contact us immediately.
About External Links
The ptwin website may sometimes contain references to external websites. These external sites are governed by their own privacy policies, and ptwin is not responsible for their practices. We recommend that you review the privacy policy of any external site before visiting it.
Changes to the Policy
ptwin reserves the right to update or change this privacy policy at any time. For significant changes, we will send a notice to your registered email address or display a special notification on the platform.
The "Last Updated" date at the top of the policy always indicates the date of the most recent change. Continued use of ptwin after any changes will be considered your acceptance of the revised policy.
Responsible Gaming and Data Use
ptwin analyzes data on your gaming activity to ensure responsible gaming. Through this analysis we can identify potentially problematic gaming behavior and provide support where needed. This information is not used for advertising purposes.
To learn more about responsible gaming, visit our Responsible Gaming page.
Contact Us
If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us through the following:
Privacy Contact
Email: [email protected]
24/7 Live Chat Support — Chat with us in Bengali
We will process your request as quickly as possible and respond to you in a timely manner.