ptwin Terms and Conditions

General Provisions

These Terms and Conditions ("Terms") apply to the ptwin platform and all of its related services. ptwin is an online betting and gaming platform that provides cricket betting, slot games, live casino, and various gaming services for players in Bangladesh.

These Terms apply to all users of the ptwin website, whether registered or not. By using the platform, you are automatically considered to have accepted these Terms.

1.1 Definitions

• "Platform" refers to the ptwin website, mobile site, and all of its services.
• "User" or "Player" refers to any person registered on the platform.
• "Account" refers to a player's personal gaming account.
• "Bet" refers to placing money or credits on any game or event.
• "Bonus" refers to promotional credits or benefits provided by ptwin.

1.2 Acceptance of Terms

If you disagree with any part of these Terms, please refrain from using the platform. ptwin reserves the right to change these Terms at any time, and continued use of the platform after a change is considered acceptance of the updated Terms.

Account Registration

To open an account on ptwin, you must provide accurate and complete information. Providing false information may result in account cancellation and forfeiture of deposited funds.

2.1 Registration Requirements

• Each individual may create only one account.
• You must provide your correct name, date of birth, address, and contact information when creating an account.
• Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• It is the user's responsibility to keep their account login details confidential.

2.2 Identity Verification (KYC)

ptwin may request a national ID card, passport, or other government-issued documents at any time to verify a user's identity. ptwin reserves the right to withhold withdrawals until this process is completed.

2.3 Account Security

If you notice any unauthorized access or suspicious activity on your account, notify our support team immediately. Account login details must not be shared with any third party.

Age Verification

During the registration process, you must declare that you are over 21 years of age. ptwin reserves the right to confirm age at any time through identity verification. If a user is found to be a minor, the account will be closed immediately and all deposited funds will be forfeited.

Parents and guardians are urged to take necessary steps to ensure that their minor children cannot access this platform.

Deposits and Withdrawals

4.1 Deposit Terms

The following methods are accepted for depositing funds on ptwin: bKash, Nagad, and Rocket. The minimum deposit amount is ৳500. Deposits are generally credited to the account instantly.

• Only use a payment method registered in your own name.
• Deposits from third-party accounts are prohibited.
• Using the platform for money laundering is entirely illegal.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. After a successful request, funds are generally sent within 5 to 30 minutes.

• Withdrawals can only be made through the same method used for the deposit.
• Large withdrawals may be held if identity verification has not been completed.
• Winnings earned from bonuses are subject to wagering requirements.

4.3 Deposit and Withdrawal Fees

ptwin does not charge any transaction fees itself. However, your payment service provider may apply their own fees — ptwin is not responsible for those.

Bonuses and Promotions

ptwin offers bonuses and promotional offers from time to time. Each bonus has its own terms, which are stated on the relevant offer page.

5.1 Welcome Bonus

New players receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. A 25x wagering requirement must be met to use this bonus.

5.2 General Bonus Terms

• A bonus may only be claimed once — claiming it from multiple accounts belonging to the same person or household is prohibited.
• Withdrawals cannot be made before the bonus wagering requirement is met.
• ptwin reserves the right to cancel a bonus if evidence of bonus abuse is found.
• Restrictions on using bonuses on certain games may apply.
• Bonuses cannot be converted to cash or transferred.

5.3 VIP Program

ptwin offers three VIP tiers — Bronze, Silver, and Gold. Bronze tier members receive up to 0.4% weekly cashback, Silver tier up to 0.8%, and Gold tier up to 1.2% weekly cashback. Higher tiers can be reached by remaining consistently active.

Betting and Gaming Rules

6.1 Betting Rules

All bets placed on ptwin are final and cannot be changed. ptwin reserves the right to void bets in cases of erroneous odds or betting errors.

• Winnings obtained as a result of a technical error may be voided by ptwin.
• If a game or event is cancelled, the stake for the relevant bet will be refunded.
• ptwin is not responsible for issues caused by internet disconnection during live betting.

6.2 Special Rules for Cricket Betting

Internationally recognized rules are followed for betting on BPL, IPL, T20 World Cup, and international cricket. If a match is abandoned or the scheduled overs are not completed, the outcome of the bet will be determined in accordance with the relevant rules.

6.3 Fair Play

ptwin uses SSL encryption and software from verified game providers to ensure complete fair play. All of our games are tested through independent audits.

Prohibited Activities

The following activities are strictly prohibited on the ptwin platform and may result in account cancellation and forfeiture of funds:

• Creating or operating multiple accounts.
• Creating an account under a false identity.
• Using the platform for money laundering or any other illegal financial activity.
• Manipulating games using bots, automated software, or any other technical means.
• Abusing bonuses or using bonus arbitrage methods.
• Engaging in harassing or abusive behavior toward other players.
• Selling, renting, or transferring an account to a third party.
• Attempting to breach the platform's security systems.

Account Suspension and Closure

8.1 Suspension by ptwin

ptwin may suspend or close an account at any time for the following reasons:

• Evidence of a breach of these Terms.
• Failure to respond to an identity verification request.
• Suspicion of fraudulent or deceptive activity.
• At the direction of a regulatory authority.

8.2 Closure by the User

You may close your account at any time. Remember to withdraw your account balance before closing it. Contact our support team to set responsible gambling limits.

8.3 Inactive Accounts

A maintenance fee may apply to accounts that have been inactive for 12 consecutive months. Contact the support team for more details on inactive accounts.

Privacy and Data Protection

ptwin places the highest importance on protecting your personal information. We keep your data secure using SSL encryption and modern security technology.

Full details on how your information is collected, stored, and used can be found in our Privacy Policy. Our Privacy Policy is an integral part of these Terms.

• Your personal information is not sold to third parties.
• Information may be shared with trusted partners only where necessary to provide the service.
• Information may be shared with authorities where required by legal obligation.

Limitation of Liability

ptwin is not responsible for the following:

• Gaming issues caused by internet connection disruptions.
• Errors in third-party game software.
• Losses caused by theft of user account information or unauthorized access (if due to the user's own negligence).
• Service interruptions caused by natural disasters, cyberattacks, or other unavoidable circumstances.
• Withdrawal of specific games or services due to legal changes.

In any claim, ptwin's maximum liability will be equal to the amount deposited in your account.

10.1 Service Interruptions

The service may be temporarily unavailable due to maintenance, upgrades, or unexpected reasons. ptwin is not liable for bets or transactions not being processed during this time.

Responsible Gaming

ptwin gives the highest priority to responsible gaming. We believe gaming is a form of entertainment — we are committed to ensuring it does not become an addiction.

11.1 Self-Limit Setting

You can set the following limits through our support team:

• Daily, weekly, or monthly deposit limits.
• Setting a maximum bet amount.
• Suspending your account for a specific period (cooling-off period).
• Permanent self-exclusion.

11.2 Support

If you are experiencing issues with gaming addiction, please contact our 24/7 live chat support team. For more information, read our Responsible Gaming page.

Changes to Terms

ptwin reserves the right to change these terms and conditions at any time. For significant changes, we will make efforts to notify users through their account or email.

Continuing to use the platform after updated terms are published will be considered as your agreement to the new terms. Visit this page regularly to stay updated on the latest terms and conditions.

12.1 Severability

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining terms will remain fully in effect.

Contact & Dispute Resolution

If you have any questions or concerns about these terms and conditions, please contact our support team:

• 24/7 live chat support (in Bengali).
• Email: [email protected]

13.1 Complaints Process

If you have a dispute or complaint, please first notify our support team. We will work toward a fair and prompt resolution. After a complaint is submitted, our team will conduct a thorough investigation and respond within a reasonable time.

13.2 Applicable Law

These terms and conditions are governed by international gaming laws and regulations. In the resolution of any dispute, the decision of ptwin's administrative authority will be considered final.